Speakers

Adam Lawrence
Adam is a customer experience consultant, comedian and actor with a background in psychology and the global automotive industry. He is co-founder of WorkPlayExperience, and co-initiator of the Global Service Jam - the world’s biggest ever service design event (so far).
About
Bec Scott
Bec is the Co-founder and CEO of STREAT, a Melbourne-based hospitality social enterprise dedicated to helping young people and the planet.
About
Elbert Or
Elbert is the co-founder of Pushpin Visual Solutions, the first company in the Philippines that specialises in live graphic recording and graphic facilitation. He uses live, hand-drawn illustrations to bring ideas and conversations to life.
About
Raiyo Nariman
Raiyo is a managing partner at Serendipity Ventures. He is a hands-on, highly experienced Innovation Practitioner, with over 20-years of strategic & execution expertise within different verticals across the innovation arena.
About
Shu Fen Lin
Shu Fen is the Co-founder of Gluu Life, a P2P marketplace platform that currently enables individuals to source for connectivity from other individuals or small businesses through their device.
About
Kate Okrasinski
Kate is the Director of Innovation at MAKE Studios. She has helped clients to embed Design Thinking into their organisations and apply it to solve complex business challenges. She integrates leadership development, co-creation techniques and agile practices to facilitate transformation, cultural and organisational change.
About

Programme

Themes

Reinvention

Reinvention is about connecting back to why something exists in the first place. What problem was it originally trying to solve and what purpose did it intend to serve?

Once we understand how and why we got to the current situation, we can reinvent it with intention, integrity and generative value for the future.

From Ego to Eco

From ego to eco is about examining the role of individual influence in the context of the broader eco-system. It is a way to understand the potential positive shift possible when the focus is on eco-systems rather than ego driven behaviour and motivations. We do this so we can explore different points of view, synthesise ideas and find ways to generate multiple forms of value.

Trajectory Shifting

Trajectory shifting is about actively taking a role in articulating and moving towards a desirable future. It is not a path from A to B, it is a way of acknowledging the complexity of achieving profound systemic change.

Our goal is to benefit not just individuals and stakeholders, but the broader eco-systems they serve and operate within.

Diversity of perspective

We value having a shared understanding and language around empathy, humanity and participation. Actively seeking diverse perspectives is not only desirable, but necessary to realising our ambitions to drive impactful change together.

We champion diversity of gender, ethnicity, culture, thought and expression.

Day 1

16th October

Day 1 will feature a host of speakers from across Asia Pacific, case studies, interactive activities and networking games to get everyone inspired and connected to our core themes.

Kate Okrasinski
Director of Innovation at MAKE Studios
10:00
-
10:35
Welcome
10:00
-
10:35
Welcome

10:45
-
11:20
Bec Scott
From Ego to Eco
Bec Scott
10:45
-
11:20
Bec Scott
From Ego to Eco
Bec Scott

11:30
-
12:00
Elbert Or
Reinvention I • Case Study
Elbert Or
11:30
-
12:00
Elbert Or
Reinvention I • Case Study
Elbert Or

12:20
-
12:55
Shu Fen Lin
Diversity of Perspective
Shu Fen Lin
12:20
-
12:55
Shu Fen Lin
Diversity of Perspective
Shu Fen Lin

13:00
-
13:40
Lunch & Entertainment
13:00
-
13:40
Lunch & Entertainment

13:50
-
14:25
Raiyo Nariman
Reinvention II • Keynote
Raiyo Nariman
13:50
-
14:25
Raiyo Nariman
Reinvention II • Keynote
Raiyo Nariman

14:30
-
15:00
Adam Lawrence
Trajectory Shifting
Adam Lawrence
14:30
-
15:00
Adam Lawrence
Trajectory Shifting
Adam Lawrence

15:00
-
16:00
Close & Cocktail hour
15:00
-
16:00
Close & Cocktail hour

Day 2

17th October

Day 2 is all about ‘reinvention in action’ - an all-in practical workshop in which we learn how to apply leading and emerging practices to innovate and drive change.

Adam Lawrence
Co-author of 'This Is Service Design Doing' & co- founder of the Global Service Jam
Kate Okrasinski
Director of Innovation at MAKE Studios
10:00
-
10:30
Welcome
10:00
-
10:30
Welcome

10:30
-
11:20
Deconstruct
10:30
-
11:20
Deconstruct

We will begin with an activity designed to immerse participants in a systems thinking experience, and spark their curiosity and passion. Through this, participants are guided to seek and integrate diverse perspectives.

11:25
-
12:05
Articulate
11:25
-
12:05
Articulate

During this session, participants will engage in a generative, divergent experience to articulate a shared vision for a preferable future.

12:05
-
13:40
Provoke & Negotiate
12:05
-
13:40
Provoke & Negotiate

In this session, we will run multiple activities to explore the nuances and constraints of futures thinking, and build guardrails that keep our vision anchored to reality. 

13:40
-
15:00
Intervention design
13:40
-
15:00
Intervention design

In our final activity, we will land on how to begin shifting our trajectory toward a desired and preferable future and celebrate collective team outcomes for the day.

15:00
-
16:00
Close & Cocktail hour
15:00
-
16:00
Close & Cocktail hour